Frequently Asked Questions (FAQs)
Ordering & Customization
How do I place an order?
You can place an order through our website, by phone, or by visiting our store. Simply select your desired trophy or award, customize it if needed, and proceed to checkout.
Can I customize my trophy or award?
Yes! We offer engraving, custom designs, and logo additions. You can provide the details when placing your order.
Can I see a proof before my order is made?
Yes, we provide a digital proof for all custom orders. Production will begin once we receive your approval.
What if I need to make changes to my order after placing it?
If your order has not entered production, we may be able to make changes. Contact us as soon as possible to check availability.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs will be calculated at checkout.
How long does it take to receive my order?
Delivery times vary by location. Standard orders usually arrive within 10–15 business days, while international deliveries may take 10–30 days.
Can I expedite my order?
Yes, we offer rush processing and express shipping options. Contact us for availability and pricing.
Do you offer local pickup?
Yes, if you’re nearby, you can select local pickup during checkout and collect your order at our store.
Pricing & Payments
How much do your trophies and awards cost?
Prices vary based on size, material, and customization. Check our website or contact us for specific pricing.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Do you offer bulk discounts?
Yes! We provide discounts on large orders. Contact us for a quote.
Returns & Exchanges
Can I return or exchange a custom award?
Since custom awards are personalized, they are non-refundable unless there is a defect or mistake on our part.
What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos, and we’ll arrange a replacement.
Do you offer refunds?
Refunds are only available for non-custom items in unused condition within 14 days of purchase.
Additional Services
Do you offer engraving on items I bring in?
Yes, we offer engraving services for items not purchased from us. Bring your item in or contact us for a quote. Leadtime is extended on customer supplied items.
Can you create custom designs or logos?
Absolutely! Send us your design or let our team create one for you.
Do you offer perpetual trophies with changeable plates?
Yes, we offer perpetual trophies with removable nameplates for ongoing awards and recognition.
Can you match an award design I found elsewhere?
We can often create something similar. Share your reference, and we’ll see what’s possible.
How do I contact you if I have more questions?
If you still have questions, reach out to us via phone, email, or our contact form, and we’ll get back to you as soon as possible.
More Questions?
If you still have questions, feel free to reach out to us below, and we’ll respond as soon as possible.